24-hour return policy

We take pride in offering you our renowned 5-star quality. However, as we know that nothing and no one is impeccable, you benefit from our 24-hour return policy in case of any defect in our caviar. Please note that caviar is a natural product and differences in colour, taste or grain size do not constitute a defect or cause for complaint.

Delivery and storage instructions

In order to guarantee the cold chain, we will contact you directly after your purchase to arrange your desired delivery date.

Please place the caviar immediately upon receipt in your refrigerator. It is best to put it at the very bottom to ensure the best possible cooling.

Please observe the expiry date on the tin and savour the caviar within a few days upon opening the tin.

Ordering error

You made an error while placing your order? No worries, you can cancel it on the same day free of charge. To do so, please use the contact details below.

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