{"id":519,"date":"2016-03-21T13:06:29","date_gmt":"2016-03-21T13:06:29","guid":{"rendered":"http:\/\/okthemes.com\/villenoirdemonew\/?page_id=519"},"modified":"2022-07-10T04:26:03","modified_gmt":"2022-07-10T03:26:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.imperiumcaviar.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Shipping<\/h2>\n\t<\/div> \n\t
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How is my order shipped?<\/u><\/strong><\/p>\n

We send your order throughout Switzerland and the Principality of Liechtenstein with Swiss-Express \u201cMoon\u201d of the Swiss Post. We'll coordinate with you for a delivery date and you'll receive the caviar cooled in a foam box before 9 a.m.<\/p>\n

What are the shipping costs?<\/u><\/strong><\/p>\n

The delivery in Switzerland and Liechtenstein is free of charge.<\/p>\n

Can I track my consignment?<\/u><\/strong><\/p>\n

Yes. As soon as your order is on its way, we inform you about it and share the postal consignment number with you.<\/p>\n

Which countries do you deliver to?<\/u><\/strong><\/p>\n

In principle, we ship throughout Switzerland and the Principality of Liechtenstein. Do you wish to order from an EU country? Please contact us<\/u>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Payment<\/h2>\n\t<\/div> \n\t
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Which payment methods do you accept?<\/u><\/strong><\/p>\n

We accept the following payment methods: credit card (Visa, Mastercard and Amex) and PayPal. You may also opt for a payment in advance. Unfortunately, the high quality of our products doesn't allow us to deliver on account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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Right of withdrawal and complaints<\/h2>\n\t<\/div> \n\t
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I've placed my order by mistake. Can I cancel it?<\/u><\/strong><\/p>\n

Yes. Please contact us right away so that we can cancel your order. A cancellation is possible on the day of ordering via e-mail, phone or contact form<\/u>.<\/p>\n

The caviar shows obvious defects. Can I return it and get a refund?<\/u><\/strong><\/p>\n

We place the highest importance on excellent quality and perform multiple quality controls. Please observe the storage instructions on our website and the back of the tin. Should you nevertheless identify a defect, please contact us as quickly as possible via e-mail, phone or contact form<\/u>. We will replace your order or refund the purchase price.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Versand Wie wird meine Bestellung verschickt? Wir versenden Ihre Bestellung innerhalb der Schweiz und des F\u00fcrstentums Liechtenstein mit Swiss-Express \u00abMond \u00bb der Schweizerischen Post. Wir vereinbaren mit Ihnen den Wunschtag der Lieferung und Sie erhalten den Kaviar gek\u00fchlt in einer Styroporbox vor 9 Uhr. Wie hoch sind die Versandkosten? Es fallen keine Kosten f\u00fcr den
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